Refund & Return Policy

Last updated: July 17, 2026

At Kitchixy, we want you to be completely satisfied with your purchase. If you're not happy with your order, we're here to help.

Returns

We offer a 30-day return policy, which means you have 30 days from the date you receive your order to request a return.

To be eligible for a return, your item must be:

• In the same condition that you received it

• Unused and unworn

• In its original packaging

• With any tags attached (if applicable)

• Accompanied by the receipt or proof of purchase

How to Start a Return

To initiate a return, please contact us using the details below:

Email: support@kitchoxy.shop

Phone: +44 7432 653056

Returns should be sent to:

Kitchixy
154 Allendale Avenue
Nottingham, NG8 5SF
United Kingdom

If your return request is approved, we'll provide instructions on how and where to send your package. Items returned without prior authorization may not be accepted.

Damaged or Incorrect Items

Please inspect your order upon delivery. If your item is damaged, defective, or you received the wrong product, contact us immediately so we can resolve the issue as quickly as possible.

Non-Returnable Items

The following items cannot be returned:

• Perishable goods (such as food, flowers, or plants)

• Custom or personalized products

• Personal care products

• Hazardous materials

• Flammable liquids or gases

We also do not accept returns for:

• Sale or clearance items

• Gift cards

If you're unsure whether your item is eligible for return, please contact us before sending it back.

Exchanges

The fastest way to exchange an item is to return your original purchase. Once your return is accepted, you can place a new order for the item you'd like instead.

European Union 14-Day Cooling-Off Period

If your order is shipped to a country within the European Union, you have the right to cancel or return your order within 14 days for any reason and without providing a justification.

To qualify, the item must be:

• Unused and unworn

• In its original condition and packaging

• With any tags attached (if applicable)

• Accompanied by proof of purchase

Refunds

Once we receive and inspect your returned item, we'll notify you whether your refund has been approved.

If approved, your refund will be processed to your original payment method within 10 business days. Please note that your bank or credit card provider may require additional time to complete the transaction.

If more than 15 business days have passed since your refund was approved and you have not received your refund, please contact us.

Contact Us

If you have any questions regarding returns or refunds, please contact us:

Kitchixy

Email: support@kitchoxy.shop

Phone: +44 7432 653056

Address:
154 Allendale Avenue
Nottingham, NG8 5SF
United Kingdom